Ugur Lee Kanbur:Bult A Renewal Heaven

General Manager of The Westin Wuhan Wuchang

　　Mr. Ugur Lee Kanbur has started his hospitality career since 1988 in Melbourne. He has been with Starwood Hotels & Resorts since 1999, successfully serving in positions for Starwood properties from Singapore to Malaysia, India and China. Prior to this posting, Mr. Kanbur was with The Westin Mumbai Garden City, India as the Hotel Manager.

　　Mr. Kanbur is the General Manager for The Westin Wuhan Wuchang, the first property of Starwood Hotels & Resorts Worldwide in Hubei province opened on 30 September 2011. In this role, Mr. Kanbur leads and manages The Westin Wuhan Wuchang Hotel team.

　　Instinctive Service

　　Wuhan boasts a lot of high-end hotels, but how to make The Westin Wuhan Wuchang be the outstanding one? Mr. Kanbur thinks, with premier location advantages, Wuhan will soon have more and more new hotels coming, and the market will become much more mature. However, the performance of each hotel could be influenced by various factors, for instance, its brand, products and location, etc.

　　According to Mr. Kanbur, The Westin Wuhan Wuchang is the first establishment of Starwood Hotels & Resorts Worldwide in Hubei province. We are proudly to have a team of experienced and professional talents, ensuring our service quality and brand consistency, which also makes the hotel become a unique and lifestyle one in the city. ‘As we know that, each moment of service or guest communications, require us to provide our instinctive service and to establish emotional connections between guests and our associates. Advantages of professional talents play essential role in our further development.’

　　Secondly, The Westin Wuhan Wuchang has a very good location. As a central city in China, Wuhan is the first footprint of Starwood’s growth in Central China. And Wuchang Ji Yu Qiao center culture zone, where the hotel is located in, are having much more business and leisure travelers. The metro station brings more convenience as well. Furthermore, Westin brand owns its strong core values: Personal, Instinctive, and Renewal. These three perspectives seem normal, however, nowadays, under this rapid developing society, they are still valuable for us. The Westin Wuhan Wuchang aims to impress customers by making comfortable atmosphere when they move in or have meals here.

　　Mr. Kanbur introduced, in order to achieve our goal, we keep making efforts. We are providing SuperFoods in dining experience. Key to the SuperFoods philosophy is “food synergy.” Superfoods are foods that are nutritionally dense, high in fiber and are believed to fight disease and increase longevity. Most SuperFoods are the ones you’ll find in nature that don’t require any kind of processing or refining.

　　A Blissful Sleep

　　Mr. Kanbur has witnessed lots of milestones of Starwood, and the Heavenly collection is an incredible topic that we should mention when we talk about Westin. Heavenly Bed and Heavenly Spa are designed for guests who wish to release stress and fatigue, and to have a renewal lifestyle experience during their stay.

　　Mr. Kanbur introduced, in 1999, Westin received a wake-up call from travelers, who said in a survey that the most important service a hotel can offer is a good night’s sleep. In order to achieve such goal, Westin started a big project immediately and spent over $30 million to create the perfect night’s sleep, becoming the first hotel brand to take sleep seriously, leading the hotels new trends.

　　Today, Heavenly Bed became the magnificent symbol of Westin. Comfortable and stylish, the all-white Heavenly Bed comprises of 10-layer comforts - a custom designed pillow-top mattress set, a cosy down blanket, three crisp sheets, luxury duvet and five plush pillows, guaranteeing a blissful nights sleep. I like it too much! said Mr. Kanbur. Guests are fond of Heavenly Beds which bring them with a blissful sleep experience. Westin has expanded Heavenly into a full-lifestyle brand, with similarly luxurious offerings for the bath, the spa and more. Westin is an industry innovator. From a small condiment to a luxurious and comfortable heavenly bed, the Westin is creating an innovative hotel experience full of passion and sincerity for guests. Lying on such a heaven-like bed, you will be renewed.

　　A Successful Combination of International Brand and Local Culture

　　As the first international hotel brand settled in China, after 26 years, Starwood moved on steps on Wuhan with its luxury brand Westin. The Westin Wuhan Wuchang soon became the benchmark of Wuhan hotels since opened last year.

　　From his point of view, The Westin Wuhan Wuchang focus more on the combination of its international brand background and Wuhan local culture, from a shining chandelier, the golden yellow crane tower artwork, to the high ceiling spacious lobby, yellow Crane, East Lake Mo Mountain, ‘Chu’ Culture, all these can be seen in every corner within the hotel, and the menu also offers a variety of Wuhan dishes.

　　With luxurious deco, to some extent, the Westin is becoming the landscape in Wuhan.

　　‘Generally speaking, hotels are all about serving people. Hotel’s main product is service. Business performance is relying on hotel products and service, and guest satisfaction comes from excellent service and high quality product, which are, eventually, from excellent associates. In the sake of achieving aforesaid goal, the Westin Wuhan Wuchang does care about details. Everyday we ensure our associates are happy, so our guests are happy too! This is not only a slogan, but actual effort. You will feel renewal when your every sense is elevated. We are confident The Westin Wuhan Wuchang can do better!’ said Mr. Kanbur.