The brain drain is a big problem during the development of hospitality, to appeal to the highest calibre staff, there are five important steps to consider.
There are two basic ways to evaluate and monitor any staff within any department and it is a shame that most managers wait until something goes wrong to focus on either of them.
And now, you, as their manager, have the opportunity to rekindle that flame. You can't change them, but you can refocus them by asking a single question.
As hoteliers increase their sales focus on direct bookings, many are relying on rank-and-file employees, such as front-desk staff and reservations agents, to accomplish that goal.
Listed below are the top four reasons that employees leave and four corresponding actions that recruiters can take during the recruiting process to help counteract these issues.
If managers can create the right working environment for their team, then they’re less likely to experience difficult staff.
Hotels in Asia will have to spend more money on marketing to attract new workers and take on the costs of training them, Hecker said.
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