广州浙江大厦前厅服务指南

　　前厅服务Front Desk Service

　　客服代表：浙江大厦专设的对客服务职位，代表大厦协调、处理所有对客服务事宜，是您下榻时的贴心管家。通常位于一层大堂。您如需任何协助，请致电联络。

　　Assistant Manager: Please contact with the Assistant Manager at the hotel lobby for any assistance during your stay.

　　服务时间：8：30—22：00

　　Service Hours: 8：30—22：00

　　内线电话：8888、8866

　　Extension: 8888、8866

　　电话服务：请参看本册内之“电话指南”或拨打内线9向接线生垂询。

　　Telephone Service: Please refer to Telephone Directory in your room or contact with the Operator. (Ext. 9)

　　订房服务：位于大厦一层大堂总台。

　　Reservation Service: Located at the hotel lobby of the Main Building.

　　服务时间：24小时

　　Service Hours: 24 Hours

　　内线电话：8888、8866

　　Extension: 8888、8866

　　全国免费预订电话：

　　Nationwide Toll-free Reservation Number:

　　会议、团队预订：位于大厦一层大堂内，请提前与营业部销售人员联系。

　　Conference Reservation: Please contact with Sales Dept. in advance at the 1st Floor of the Main Building.

　　服务时间：8：30—17：30

　　Service Hours: 8：30—17：30

　　内线电话：8688

　　Extension: 8688

　　问讯服务：位于一层大堂总台。如需问讯，请与其联络。或直接致电客服代表。

　　Information Service: Please contact with the Information Desk at the Front Desk in the hotel lobby for any information during your stay.

　　服务时间：24小时

　　Service Hours: 24 Hours

　　内线电话：8888、8866

　　Extension: 8888、8866

　　接待服务：位于一层大堂总台，为宾客办理入住登记手续。

　　Reception Service: For check-in, please contact with the Reception at the Front Desk in the hotel lobby.

　　服务时间：24小时

　　Service Hours: 24 Hours

　　内线电话：8888、8866

　　Extension: 8888、8866

　　结算服务：位于一层大堂总台，为宾客办理消费及退房结算手续。本大厦接受银行各主要的信用卡消费。如有帐务查询，请与总台联络。

　　Cashier Service: For check-out and consumption query, please contact with the Cashier at the Front Desk in the hotel lobby. We accept the following credit cards.

　　服务时间：24小时

　　Service Hours: 24 Hours

　　内线电话：8866

　　Extension: 8866

　　退房时间：大厦退房时间约定为中午十二时正。十二时以后至下午六时以前退房，加收半天房费;下午六时以后退房，加收一天房费。上午六时前入住，至次日中午十二时，加收一天房费。

　　Check-out Time: Check-out Time: 12: 00 noon. A half-day room rate will be charged when Check out between 12:00 and 6:00 PM. A full room rate will be charged when check out after 6:00 PM. A full room rate will be charged when check in before 6:00 AM and check out at 12: 00 noon the next day.

　　续住：请主动前往大堂总台办理有关手续。如超过退房时间，未办理续住手续，饭店有权视作退房处理。

　　Extending Stay: For extending stay, please contact with the Cashier when your room card has expired. Otherwise, you will be considered to be check out.

　　礼宾、行李服务：位于大堂。免费协助宾客运送行李或寄存行李。

　　Concierge Baggage Service: Located at the lobby gate. Free baggage delivery or storage

　　服务时间：8：30—22：00

　　Service Hours: 8：30—22：00

　　内线电话：8888

　　Extension: 8888

　　商务中心：位于一层总台右侧，为宾客提供打字、复印、传真、直拨电话、宽带上网及其他商务服务。

　　Business Centre: Typing, photocopy, facsimile, direct dialing telephone, broad-band internet and other business services are available in the Business Centre, located on the left side of the elevator corridor on the 1st floor of the Main Building.

　　服务时间：8：00—22：00

　　Service Hours: 8：00—22：00

　　内线电话：8333

　　Extension: 8333

　　票务&旅游服务：位于一层总台右侧商务中心内，为宾客提供国内列车、航空等票务委托服务;提供组团旅游、包车旅游等多种形式的旅游项目。

　　Ticket & Travel Service: Located in the hotel lobby, Ticket & Travel Service Centre providestrain/air ticket reservation and various kinds of travel service, including group-touring and vehicle-renting.

　　服务时间：8：00—22：00

　　Service Hours: 8：00—22：00

　　内线电话：8333

　　Extension: 8333

　　委托代办服务：如有任何委托事项，请与客服代表联络。

　　Concierge Service: Please contact with the Concierge Desk.

　　保险箱：大堂总台内设有免费借用之双匙保险箱，可寄存宾客贵重物品。对不愿寄存之贵重物品遗失，本店不予负责。

　　Safe Boxes: The management is not liable for the loss of personal valuables and guests are strongly recommended to use the free Safe Boxes Service.

　　宠物：所有宠物皆不准携入饭店内。

　　Pets: All the pets are not welcomed in the hotel.

　　失物：如有遗失或拾取财物，请与总台联络。

　　Lost & Found: For any lost & found, please contact with the Information Desk.

　　内线电话：8888

　　Extension: 8888