Mr Kevin Goh, Ascott s Managing Director for North Asia, said: "We are pleased that Ascott has crossed a milestone of having 10,000 apartment units in China and is on track to achieve 12,000 units by 2015. "
Where is the basic difference that effects the Butler Service? The key can be found in the concept of ‘hierarchy’.
It s strange that I mention tolerate since that is exactly what most of us have been doing when we are on the receiving-end of many service businesses.
Sino Group of Hotels announced the naming of The Johnston Suites, the first serviced apartments under its management
Ascott has continued its expansion in China, with the signing of management contracts for three new properties, including its first in Hefei, the capital of Anhui province.
Room service is a dying art in the US, but Asian hotels are keeping it alive. Gillian Rhys picks the most innovative ideas from the region.
Marriott, Hilton, and Hyatt are all onboard with the change, and while not all brands will follow along, we expect to see a major decline in numbers over the next couple years.
We're gonna assume that if you've ended up here on our site, which is all about hotels, then you've stayed in one at least once before. Yet even frequent hotel guests can always use some helpful reminders of Things Not To Do When Staying in a Hotel.
Here are four phrases that will help you impress your customers with the service you offer.
How is the serviced apartment sector changing? Our reporter speaks to Susan Cully about changing perceptions and the leisure market.
The Ascott Limited (Ascott) has forayed into Saudi Arabia by securing a management contract for its first premier serviced residence in Riyadh.
Hotels are bagging traditional room service. Your grub may show up on paper trays or brown paper bags. The fare is upscale even if the delivery method is not.
What’s the key to getting a good hotel room?How do you do that?Let me tell you !
With the rise of social media, online reviews and location-based consumer marketing, customer service is more important than ever. No matter the type of business you run, user experience can make or break your brand.
More than any other department in a business, customer service is subject to a slew of competing priorities and pressures. Control costs and making customers happy.
Extraordinary customer service is about touching the customer on an emotional level. It"s about letting them know that you care about them as human beings.
Putting the subtle differences between these metrics aside, focusing on just a "happy metric" of customer service ignores perhaps the most critical role of a service representative.
Ma Zhenhuan finds international hospitality at the JW Marriott Hotel in Hangzhou.
To be clear, driving best-in-class performance requires development of a number of additional tools beyond validating each job family"s core competencies.
Service always has been a difference-maker. However, in this economic climate, it is the difference-maker.
Providing good service boils down to one basic principle: Treat customers the way you want to be treated. This top-down philosophy starts with the way you treat and train your employees, and it can help keep customers coming back when times are rough.
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