In Asia, a rising number of companies are sending employees on short-term secondments to fill skills gaps and save on relocation costs.
IHG Assist is an industry leading suite of global initiatives designed to help IHG’s corporate clients address their growing concern for traveller safety and security.
The reports, now available at no charge from CHR, address specific topics relating to data, technology, organizations, and people, in the new science of service innovation.
Aloft Hotels has launched the world’s first ever emoji-only room service menu, thus guests are now able to text a single emoji, or a combo of emojis, to order items directly from the front desk.
All three of these customer segments - Millennials, family vacationers and business travelers share a common expectation from hotels, which is to receive a higher level of customized service.
Beacons are becoming increasingly deployed in the hospitality industry where they are less about selling and more about providing a step-change in service.
FASTcom is AccorHotels’ automatic commission payment system, introduced to ensure that agents receive their commissions promptly and accurately from all Accor branded hotels.
Service on-demand delivers a seamless experience by consolidating the process of discovery, order, payment, fulfillment, and confirmation.
The priceline.com Android Wear app uses Google map technology to pinpoint local places will be available for free download from the Google Play store as of June 8.
The Hilton Shanghai is the first official Outside Catering Service License issued by the Shanghai Food and Drug Regulatory Administration.
Social media marketing and social customer service are really two different disciplines within a brand’s organizational structure and need to be treated that way.
The Apple Watch is going to transform how hotels are able to deliver great brand experiences.
A new app called BeyondTV allows guests to access a wide array of hotel services - they can even order lunch or drinks from the pool!
In an era when hotels are paying increasing attention to the quality of their restaurants and bars, room service sadly plays second fiddle to the one-upmanship going on in the kitchens downstairs.
Designed to enrich the joy of travel for Chinese guests, Hilton Worldwide unveiled ’Hilton Huanying’ to an exclusive audience at Hilton Beijing Wangfujing.
People needn’t choose blindly from thousands of hotels, Hotelwatchdog, a free new service, will offer the very best for their buck.
It’s a big challenge for the luxury hotels to provide excellence service in such a competitive market. The Assistant General Secretary for Les Clefs d’Or International James Ridenour gives 11 advice to establish great service for your hotels.
Rick Garlick wants hoteliers to forget their predispositions about millennial travelers and talk about how to attract the millennial travelers.
Most companies profess to provide excellent service and yet surprisingly few manage to consistently deliver, and this begs the question - what is the secret to success in the luxury hotel market?
Here are ten quick ways to tell when a team or company is truly focused on service excellence.
How to make a well-run budget hotel as likely to receive a five-star rating as an ultra-luxury hotel. Here are eight service strategies for earning five-star reviews.
In the hospitality business, our customers talk. Denial will hurt those organizations who don t get service right every time.
In a recent study made by our consultants, we found out that the sole factor that determines the service level in the economy (country, city, area or region) is the lifestyle habits of its local inhabitants.
The announcement last summer that New York Hilton Midtown would end room service sparked plenty of industry debate about the direction of this oft-maligned F&B segment and whether it could survive at all in the long term.
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