Acendas offers award-winning groups and meetings tool that ensures policy is followed while improving savings and servicing.
Data hackers are breaking into hotels’ technology infrastructure by way of POS vulnerabilities. Here are three ways to keep these invaders at bay.
Social media marketing and social customer service are really two different disciplines within a brand’s organizational structure and need to be treated that way.
The recipe to happy customers is good value and a good location. Right? The author explored the question of what factors lead to a good customer experience.
The trend of catering to women is a budding phenomenon across the globe, and the list of hotels offering such personalized service and amenities is growing.
In the hospitality business, our customers talk. Denial will hurt those organizations who don t get service right every time.
This has been the best way I found to turn a dissatisfied customer into a loyal repeat customer. And one that is appreciative of your efforts and actions.
It s strange that I mention tolerate since that is exactly what most of us have been doing when we are on the receiving-end of many service businesses.
To trigger gratefulness among your customers, try changing the ways that you promote the products and services you have to offer
Here are seven reasons your customers don't trust you and what to do about it:
Here are four phrases that will help you impress your customers with the service you offer.
Client communication can be tricky. There's no method to completely eradicate miscommunication or mistakes.
When guests come to your hotel you’re constantly delivering a barrage of clues that effect their emotions, which, in turn, influence their attitudes and ultimately their behaviors.
One reason why travelers have become more likely to return to previous hotels and casinos is because the guest experience is improving.
For some time now, hotel companies have been trying to improve the type and quality of data they hold on their guests and customers. The question now is how can this data be maximised in the hotel distribution battle?
Solis argues that now is the time every business must go beyond price, performance or value-and focus on creating customer experiences.
As well as being extremely valuable right now, your most loyal customers are also the future of your business - so engaging them and keeping them loyal is crucial.
This takes me back to my roots when we used the acronym HEAT to help team members remember the four steps to follow when a customer complains.
With the rise of social media, online reviews and location-based consumer marketing, customer service is more important than ever. No matter the type of business you run, user experience can make or break your brand.
More than any other department in a business, customer service is subject to a slew of competing priorities and pressures. Control costs and making customers happy.
Extraordinary customer service is about touching the customer on an emotional level. It"s about letting them know that you care about them as human beings.
Survival means getting it right, though. You need to keep up your volume of sales--avoiding a customer exodus--while using a price increase to sustain the necessary margin.
Putting the subtle differences between these metrics aside, focusing on just a "happy metric" of customer service ignores perhaps the most critical role of a service representative.
Hotels should have direct access to their website from all review sites and OTAs, focus on mobile and consider rate parity to funnel bookings to direct channels and protect hotels" reputation.
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