We have gathered together the basics you’ll need to stay on board this year. Tune into these trends for a prosperous 2015!
To create a local landmark, Hotel Indigo®, InterContinental Hotels Group’s boutique brand, has launched a new food and beverage (F&B) philosophy.
Here is a quick summary of the Smart Hotelier’s Action Plan 2015 Webinar presented by HeBS Digital, and some practical action steps to monetize your digital marketing resolutions.
The internet is increasingly visual; using this storytelling approach is an effective way to communicate with consumers quickly.
Observed its 40 luxury hotels, resorts and restaurants coast to coast and off shore, Benchmark Hospitality International has just released its Top Dining Trends for 2015.
As we kick off 2015, I thought I would share some of my favorite customer service tips.
Last year was a record one for Hilton Garden Inn, but company executives aren’t yet satisfied. Future success will be built on the brand’s three key business priorities.
The Tnooz article gave four great tips for how to increase occupancy and revenues without discounting but I think it missed one key tip: using sophisticated revenue management technology.
It is safe to say that social media is not going away, but it is changing. Make 2015 the year of the social conversation…
Marriott International’s world-class luxury hotel brand JW Marriott Hotels & Resorts has significantly expanded its presence in the Asia Pacific region.
Marriott International is introducing a branded Snapchat programming campaign, making it the first hospitality brand to use the social media application as the center of an advertising campaign.
A recent survey showed that while in a hotel room, guests spend 80% of their time in bed. Therefore, the quality of the bedding is critical.
The new Marriott Marquis Washington, D.C. has partnered with Acoustic Research to bring guests SoundFlow, providing wireless audio and universal charging.
Hyatt marks the first time hotels have been able to include two-way contextual messaging capabilities into their overall CMS system without the cost of a second vendor.
Many hotels experienced a notable resurgence in phone inquiries for hotel reservations. Here are some best practices that KTN recommends to their own telephone mystery shopping clients.
The costs associated with building a hotel are rising rapidly. Building vertically and adding other components, such as retail, to the development are two workarounds.
Two big changes are coming in 2015. One is good for hotel guests and the other is not.
In order to appeal to millennial travelers, hotels are reconfiguring guestrooms.
On December 22, 2014, the National Tourism Star Hotel Evaluation Committee decided to opprove the five-star qualification of 16 hotels.
A Wi-Fi war has broken out among the nation’s biggest hotel chains.
On December 22, the National Tourism Star Hotel Evaluation Committee decided to cancel the five-star qualification of 13 hotels.
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