Apps and user-generated review sites are rendering the traditional hotel concierge moot in some cases, although luxury guests still expect personalized service.
Marriott International is introducing a branded Snapchat programming campaign, making it the first hospitality brand to use the social media application as the center of an advertising campaign.
The new Marriott Marquis Washington, D.C. has partnered with Acoustic Research to bring guests SoundFlow, providing wireless audio and universal charging.
Courtyard by Marriott plans to open its first hotel in Bosnia and Herzegovina next year. The hotel will be the second Marriott International property in Bosnia and Herzegovina after the Residence Inn Sarajevo, which will open in early 2015.
The CEOs of Hilton Worldwide and Marriott International spoke at the World Economic Forum in Davos, Switzerland, on Wednesday, urging governments to move quickly to ease visa restrictions.
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