As a hotelier or professional in the hospitality and service industry, it is important to know your customers.
User Generated Content includes any type of content a guest may create about your hotel including social media posts, photos, blogs, reviews, etc.
InterContinental Hotels Group (IHG®), one of the world’s leading hotel companies, has announced that it is trialling and selectively rolling out several digitally-driven innovations.
Marriott International, Inc. and TripAdvisor are expanding their partnership and will add Marriott’s global hotel portfolio to the TripAdvisor Instant Booking platform.
With a growing portfolio of hotels in the region, The House Collective brings together the “House” hotels under a single brand.
Starwood Hotels & Resorts Worldwide’s planned spin-off of its vacation ownership business will be named Vistana Signature Experiences Inc.
HotelTonight announced it has opened a new office in Sydney, Australia and is expanding its offering for travelers within Australia and throughout the Caribbean.
Uniguest and Google, announced a strategic partnership to deploy devices powered by Google Chrome OS in hotels across the world.
Hilton Worldwide announced the signing of a management agreement with Pinnacle Nexus Sdn. Bhd. to open DoubleTree Resort by Hilton Penang.
Starwood Hotels and Resorts Worldwide, Inc. announced plans to debut in South Australia with the signing of Aloft Adelaide in the state capital.
On 10 June, a MOU signing ceremony between two leading hospitality groups, Jin Jiang International Hotels and Prince Hotels, Inc., was held in downtown Shanghai.
Four Seasons Hotels and Resorts’ new global smartphone and tablet application, which the luxury brand launched earlier this week.
Marriott Hotels and Netflix have announced a partnership to shake up the guest room entertainment experience.
Report evaluates emerging retailing trends and offers actionable insights to help hoteliers win more customers with an interactive, intelligent, connected retailing strategy.
Marriott International has become a mobile leader by taking the time to think about the customer experienc, but needs to improve an inconsistent user experience.
IHG’s China Ready program, which was rolled out in April, is already in full swing at various properties around the world, reports TTG Asia.
Starwood will continue to operate the hotel under The Luxury Collection brand, part and parcel of the asset-light strategy: sell, but stick.
Four Seasons is now offering guests an opportunity to customise their stay on the go with a new, multi-functional, content-rich global app.
Langham Hospitality Group announced an agreement with PJM Group & partners to manage the Langham Place resort in Bali, Indonesia, that is scheduled to open in 2017.
Service on-demand delivers a seamless experience by consolidating the process of discovery, order, payment, fulfillment, and confirmation.
There are many ways in which surveys can contribute to a hotel’s SEO, especially now with Google’s new algorithm.
Starwood Hotels and Resorts is equipping event planners with a new mobile application to streamline and broaden decision-making capabilities.
As the hospitality industry continues to thrive, Hilton Worldwide is seeking to take advantage while the going is good.
The sharing economy has a permanent place in the accommodations industry, and hoteliers need to learn how to coexist with this new reality.
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