As we"ll see, the social web presents us with an ideal platform to conduct activities that address all the core elements of building loyalty: creating positive first impressions, delivering extraordinary service, and cultivating relationships over time.
Marketers are at a very critical juncture. According to Loyalty 360-The Loyalty Marketer"s Association, customer loyalty, versus acquisition, is critical for driving sustainable growth. Yet, businesses report that retaining and engaging customers remains one of their greatest challenges.
The room demand is very, very strong. Room supply is not going to be an issue for the next couple of years, so I think pricing power should be back in the hotelier"s hands,” said Jan Freitag, VP of global development for STR.
While pricing can be a great strategic lever for service firms, simple non-tactical decreases in posted prices are bound to encourage competitive reaction and provide a classic illustration of the Prisoner’s Dilemma.
In today"s world of hospitality, loyalty matters. Focus more intently on the sentiments, the desires, the emotions of guests that will drive that loyalty, better reviews, repeat guests , referrals, and in turn profitability.
在酒店吃饭找服务员先拿烟酒后付钱是很平常的事，可是这也成为了某些不法分子的作案手段。近日，合肥市内连续发生了几起高档酒店被骗案，犯罪嫌疑人以购买烟酒为幌子，乘机将中华等高档烟酒骗走。
明日凌晨起，国内机票航空燃油附加费800公里以上航线，每位旅客收取标准将下调10元。这是今年燃油附加费上调四次后的首次下调。目前，记者已从南航、山航、西部航空等航空公司确认了这一消息。
8月28日，绿色潇湘实习生调查团将发布长沙市宾馆酒店“七小件”(一次性牙刷、牙膏、梳子、洗发水、沐浴液、香皂、拖鞋等日用品)使用情况调查报告，并将建议递交给市长。
What are the main factors that increase your sales on the internet and how can you control them? Once you’ve mastered your occupancy what can you do to increase your revenues?
What are the main factors that increase your sales on the internet and how can you control them? Once you’ve mastered your occupancy what can you do to increase your revenues?
Independent hotels boast that they offer a one-of-a-kind experience. The linchpin counter for the big chain hotels has always been their tried-and-true loyalty programs, leveraging their scalability to keep customers faithful.
4日下午，中信宁波国际大酒店一楼西北角的空调机房发生火灾。事故发生后，酒店员工积极展开自救，消防官兵也火速赶到现场救援，致使大火在第一时间被扑灭，没有造成人员的伤亡。
济南产杭帮菜走出国门境外“开花”，九碗伴(澳洲)有限公司已于7月在澳大利亚墨尔本注册成立，并将于10月底在布里斯本开店，这也是布里斯本的第一家杭帮菜餐厅。据了解，这将是济南本土餐饮企业“走出去”在境外开设的第一家门店。
赤水市今年1—5月共计招商引资4个五星级、4个四星级酒店，总投资29亿元，所有酒店均在5月底前全部开工。预计8家星级酒店建成后，将增加...
只把奢侈品光鲜地穿在身上，似乎不够与时俱进。建筑是时装的延伸，当时尚品牌进军酒店业，成就了一件件永不过季的奢侈品。住过之后，你或许会发现，这比穿在身上的名牌更让人着迷。
【迈点网】随着以携程网和艺龙网为代表的在线预订巨头的兴起，酒店业突然发现自己竟陷入了受制于人的境地，好似各大家电厂商受制于苏宁...
【迈点网】随着以携程网和艺龙网为代表的在线预订巨头的兴起，酒店业突然发现自己竟陷入了受制于人的境地，好似各大家电厂商受制于苏宁...
【迈点网】近日，赤水市人民政府与遵义衡鑫实业有限公司举行了建设五星级酒店项目签约仪式。 据赤水市政府有关负责人介绍，遵义市衡...
日前，凯宾斯基酒店集团宣布任命斯蒂梵·英特塔Stephan Interthal先生从2010年1月起就任凯宾斯基在中国的旗舰饭店北京燕莎中心凯宾斯基饭店总经理一职。
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