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Customer reviews are a key to the success of any business.So how do you address this? Unless we get people"s feedback, we can"t do anything about it.
The question on the minds of most hoteliers is how to leverage this feedback. Here are a few tips for getting started on how best to mine social-media feedback intelligently.
here are some ideas for creating a feedback loop so you can grab any praise, or fix any issues, before your customer gets to their web browser.