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A New Management Model for Hoteliers

　　I was recently speaking to the owner of a small hotel and he raised an important question, which set me thinking. He was a big fan of excellence frameworks such as the EFQM Model but felt that they were somewhat complicated for a small business such as his.

Management Model Hotelier

2011-11-08 10:25:13

访谈

海岩：酒店，古老又新兴的行业

　　谈起海岩先生，脑海中首先反应的是他的作家身份，以及他身后的无数优秀作品-----《玉观音》《永不瞑目》《拿什么拯救你，我的爱人》《便衣警察》等等耳熟能详的作品。可殊不知，在作家身份背后，海岩先生还是酒店管理者，还是室内设计的爱好者。

海岩

2011-11-04 09:09:54

管理研究

The End of Yield Management

　　Given that I am hotel guy, I thought about the Southwest model in the hotel industry. Imagine three rates: advanced purchase; regular rate; and then a premium rate that includes Wi-Fi, breakfast, minibar, gym and late check out.

Management Yield

2011-11-02 09:51:49

管理研究

Become a Transition Management Expert

　　If you are one of the ambitious hoteliers considering an independent route–congratulations and get ready to surround yourself with some serious energy, ferocious attention to detail and relentless focus. Below are a few thoughts that may be helpful along the way:

Transition Management Expert

2011-11-01 09:48:32

管理研究

Things to Know to Really Maximize Revenues

　　This article will provide some tips on ensuring that you manage your rates from a position of strength for both a short term and long term pay off.

Revenue Management

2011-09-28 10:14:00

酒店资讯

当五粮液茅台耍起“酒疯” 谁能hold住

　　短短的1个月内，西安市场飞天茅台的零售价以平均每天10元的速度上涨，一个月涨了308元，涨至1788元。年初时茅台厂家发布该类茅台酒售价不得超过959元，如今限价令成了摆设。五粮液宣布从10日起，对出厂的酒产品提高价格20%～30%，52度五粮液的零售终端价格已从几天前的899元涨至1109元，涨幅达23%。

茅台

2011-09-13 09:40:53

管理研究

Reputation Management Should Be a Team Effort

　　Everyone who works in a hotel has their particular job and sticks to what they do best. But everyone, at some point, touches the guest and has the ability to shape his or her experience. Therefore online reputation management has got to be a team sport—hotel managers should strive to get everyone involved, experts say.

Reputation Management Team Effort

2011-08-31 09:53:55

管理研究

企业要教会新员工和陌生人说话

　　成长型企业每年都会招入大量新员工。对老员工来说，这些新员工是“陌生人”。尽管没有任何人规定不要和新员工说话，但很多老员工的行为准则却非常像这个电视剧里的“不要和陌生人说话”。吃饭的时候，老员工在一起吃，不叫上新员工一起吃。开会的时候，老员工坐在一起，不和新员工一起讨论。工作的时候，有事情找自己熟悉的老同事，尽管老同事并不负责这件事以及并不能提供多少帮助。

成长型企业

2011-05-12 10:54:14

综合资讯