Don"t leave a return visit or referral to chance. Ensure you"re keeping yourself in your guests"minds, and keep in touch.
The great leveler for the hotel sector has been social media.
A first impression is a lasting impression. You never get a second chance to make a first impression. You only get one chance to make a first impression. A lasting impression forms within the first seconds. So does that mean if you make a great first impression that"s all you need to do?
The question of how much demographics play a role in the way people evaluate personal experiences is one that customer satisfaction researchers have asked for years. Are men tougher to please than women? Who is easier to satisfy?
Service always has been a difference-maker. However, in this economic climate, it is the difference-maker.
Based upon these two statistics, it is obvious your business be it a hotel, B&B or restaurant needs to place as strong an emphasis on keeping existing customers as it does on gaining new ones. Here are ten ways to do this.
How to handle hotel guest complaints is through attentiveness. Such attentiveness requires the obvious, which is attention, along with genuine sensitivity and substantiation.
Company representatives cited internal and third-party research which reveals the following about how travelers are accessing content and interacting with media technologies inside and outside of hotel guest rooms:
Company representatives cited internal and third-party research which reveals the following about how travelers are accessing content and interacting with media technologies inside and outside of hotel guest rooms:
So what does the "iPad revolution" mean for Wi-Fi loving hotel guests?
So what does the "iPad revolution" mean for Wi-Fi loving hotel guests?
There was a time when I went on holiday and was quite happy to sit on the beach and read my book for the duration of my trip. And while I know there are still many travelers who do the same, I’ve become a bit more action-oriented in my travels.
It’s estimated it costs anywhere from 5 to 8 times more to gain a new customer as opposed to retaining your existing ones. When you consider the cost of advertising, marketing, sales people, etc. to attract new customers this becomes obvious.
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