Hospitality always will be about an experience, an emotion. It’s not something guests can take home and put on a shelf.
Abadía Retuerta LeDomaine in Spain’s Duero wine region, has spanned nearly a millennium of history with a new amenity for guests:Google Glass.
Major hotel chains are jumping into social media, including new initiatives to reward guests for social media activity that helps promote their brands.
HotelREZ has put together a quick list of the dos and don’ts, amenities and services hotels should consider in order to please their Chinese guests.
We recently finished a study that looked at the reasons why people all around the world select a particular hotel or casino.
The Westin Beijing Chaoyang recently launched a sports outfitter lease, making it easier for guests to exercise during their stay in the capital.
Don"t leave a return visit or referral to chance. Ensure you"re keeping yourself in your guests"minds, and keep in touch.
The great leveler for the hotel sector has been social media.
A first impression is a lasting impression. You never get a second chance to make a first impression. You only get one chance to make a first impression. A lasting impression forms within the first seconds. So does that mean if you make a great first impression that"s all you need to do?
Based upon these two statistics, it is obvious your business be it a hotel, B&B or restaurant needs to place as strong an emphasis on keeping existing customers as it does on gaining new ones. Here are ten ways to do this.
Company representatives cited internal and third-party research which reveals the following about how travelers are accessing content and interacting with media technologies inside and outside of hotel guest rooms:
Company representatives cited internal and third-party research which reveals the following about how travelers are accessing content and interacting with media technologies inside and outside of hotel guest rooms:
So what does the "iPad revolution" mean for Wi-Fi loving hotel guests?
So what does the "iPad revolution" mean for Wi-Fi loving hotel guests?
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