With the use of mobile devices, hotel staff can be more nimble in solving problems and being in-tune with guests’ needs.
Being dependent on internet and technology for almost everything – be it shopping, booking flights, cooking, socializing and even dating.
Here are 6 guidelines for managing guest conflict in a way that prevents negative reviews and leaves guests feeling positive about you and your business.
There are many ways in which surveys can contribute to a hotel’s SEO, especially now with Google’s new algorithm.
Guest Intelligence is the in-depth analysis of online reviews and guest satisfaction survey data – which includes both during- and post-stay surveys.
Effective surveys are going to be quick with short and specific questions. The data that these surveys can collect can be extremely valuable if used properly.
Xijiao State Guest Hotel was built in 1960 and is the largest 5 star garden hotel in Shanghai. The hotel is spread over an area of 1200 mu which is covered by trees, flowers and grasslands.
Hospitality always will be about an experience, an emotion. It’s not something guests can take home and put on a shelf.
Abadía Retuerta LeDomaine in Spain’s Duero wine region, has spanned nearly a millennium of history with a new amenity for guests:Google Glass.
Major hotel chains are jumping into social media, including new initiatives to reward guests for social media activity that helps promote their brands.
Guestrooms with larger workstations, modular designs and plenty of outlets have become the norm in hotels targeting the road warrior.
Hotel operators should manage carefully social media and online reputation to maximize guest satisfaction, webinar panelists said.
The guestroom is the crux of the hotel experience, and there are many small things that can set a guest off but are often overlooked.
Hotel loyalty programs should be consigned to the history books – your guest has moved on so too should your efforts to convince them to come back.
HotelREZ has put together a quick list of the dos and don’ts, amenities and services hotels should consider in order to please their Chinese guests.
Guest experience usually starts from the first contact with the hotel and it’s important to enhance staff communication.
It s about exploring how your guests might react to the messages, people and environment on their experiential journey to your site or property.
Hotels don’t necessarily need to produce a sea of content in order to have plenty of fresh, interesting media. This is the 21st century, take advantage of the internet and social media by crowdsourcing content from guests.
In an overall survey around guest loyalty, one of the biggest contributors to guest attrition rates was found to be the noise level of the hotel when the guest was trying to sleep.
The guestroom is the crux of the hotel experience, and there are many small things that can set a guest off but are often overlooked. Call this my pet peeve list, but see if you don t agree. This list is not in priority order.
We recently finished a study that looked at the reasons why people all around the world select a particular hotel or casino.
New research from Loughborough University has revealed that understanding emotions can help hotels improve guest experiences. Hotels can then use customisation strategies in service design to evoke different emotions.
The Westin Beijing Chaoyang recently launched a sports outfitter lease, making it easier for guests to exercise during their stay in the capital.
Customer reviews are a key to the success of any business.So how do you address this? Unless we get people"s feedback, we can"t do anything about it.
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