近日，九华山旅游发展股份有限公司所属的五溪山色大酒店顺利通过国家星级饭店评定委员会评定，荣膺“五星级旅游饭店”，成为九华山风景区首家五星级饭店。
The question on the minds of most hoteliers is how to leverage this feedback. Here are a few tips for getting started on how best to mine social-media feedback intelligently.
由中船重工719研究所投资兴建的荷田大酒店近日任命李坤为行政人事部经理，负责酒店所有日常行政事务，协助总经理为酒店日常发展、未来经营献计献策。
There are five core principles related to customer interaction that I want to share. While some may seem obvious, you"d be surprised how easily they can fall by the wayside. Consider this a refresher on how to build meaningful relationships with your customers.
曾经流传过这样一句话“位高权重责任轻，睡觉睡到自然醒……”这种梦幻般的状态在现实生活中是不存在的。压力存在于各行各业，酒店工作亦是如此，那么管理者要了解下属既要当好压力的疏导者、又要做好压力的释放者。
昨日，国家旅游局公布了《2011年第四季度全国星级饭店统计公报》。统计数据显示，安徽省15家五星级饭店的平均房价全国倒数第一……
To be clear, driving best-in-class performance requires development of a number of additional tools beyond validating each job family"s core competencies.
Today, it is price management based on many factors that is superior to revenue management based on capacity. And looking forward, it is the complete integration with multiple systems and an approach more aligned to CRM which is what hotels of the future need.
Providing good service boils down to one basic principle: Treat customers the way you want to be treated. This top-down philosophy starts with the way you treat and train your employees, and it can help keep customers coming back when times are rough.
Marketers are at a very critical juncture. According to Loyalty 360-The Loyalty Marketer"s Association, customer loyalty, versus acquisition, is critical for driving sustainable growth. Yet, businesses report that retaining and engaging customers remains one of their greatest challenges.
未来十年我国旅游业将进入双轮驱动的加速增长期。六个产业的发展趋势遵循马斯洛的需求层次递增规律，未来十年首选购、娱、游产业，游产业中首选文化旅游产品。
未来十年我国旅游业将进入双轮驱动的加速增长期。六个产业的发展趋势遵循马斯洛的需求层次递增规律，未来十年首选购、娱、游产业，游产业中首选文化旅游产品。
here are some ideas for creating a feedback loop so you can grab any praise, or fix any issues, before your customer gets to their web browser.
So how it is that so few hotels, meeting venues or restaurants follow this example? Of the many places I visit whether for business or pleasure few really capitalise on all the opportunities that exist to build the customer relationship.
太湖新城不仅是未来市民生活的最佳区域，她也是未来无锡对外展示的最佳平台，其身份的展示必然离不开一些高端项目的入驻，而作为六星级的酒店Worldhotels的进驻，太湖新城的整体身份将提升一个档次。
置身“移步异景”景观，感受沿海生活乐趣。记者从中心渔港经济区管委会了解到，目前，滨海鲤鱼门酒店已经全部完工，预计将于10月15日开...
天伦国际酒店管理集团总裁吴晓燕女士及副总裁王惠民先生、安学峰先生、高国继先生开启庆典序幕 2011年9月28日，天伦国际酒店管理集团在...
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